I wrote previously about traditional interviews and how to prepare for them. I have also posted about difficult interview questions and how to answer them in style. Traditional interviews are increasingly being replaced by competency based interviews or behavioural interviews. Many employers are beginning to accept that traditional interviews do not work and they are using more objective techniques like CBI or behavioural interviews. As a leading interview coach and HR expert I promote the use of these interviews by employers.
Competency Based Interviews – How to prepare
Some employers will provide the list of competencies prior to interview so ensure that you have them if they are available. If they are not available you must try to identify what competencies are likely to be appropriate. The most difficult aspect of competency interviews is thinking of appropriate examples during interview. Therefore one of the key aspects of preparation is to have a pool of relevant work examples to support answering the questions during interview.
Telling the story during your competency based interview
I equate competency interviews with story telling. During the interview you will be asked questions like “tell me about a time when you had to deal with a difficult customer?” Most of you will have heard of the STAR technique when answering competency questions. Basically this is describing how to answer questions with a start, a middle and an end. As with telling a story the more description and energy you put into it the more impact the story will have.
STAR Technique
S/T – Situation or Task – This sets the scene. You will describe the situation or task and be creative with your description. If possible try to use examples that are relevant to the employer.
A – Action – This is outlining what you did or the action you took. Most interviewers fall down here by using the word “we” instead of the word “I”. Do not make this mistake.
R – Result – This is where you tell about the results or outcomes. Again quantify these results for more impact.
Do not fear Competency Interviews
Many jobseekers fear competency interviews but I say embrace them. They are more challenging but they will be challenging for all applicants. The important point is that they are more objective focusing on the key skills and behaviours relevant for the job.
If you need help with competency based interview preparation an interview coach can support this. Preparataion is essential for success at all interview but especially competency interviews. An interview coach can ensure that you are ready for action!!
